Deanbrook Practice Limited of Candover Clinic, Aldermaston Road, Basingstoke RG24 9NA, Deanbrook Travel – Premises address to be confirmed but separate site trading as Deanbrook Travel (We, US or Company) contracts with the person who makes the Booking (You) to provide the Services (as defined below), subject to the Terms and Conditions (conditions) set out below.

1. INTERPRETATION

 1.1  In these conditions the following capitalised terms shall have the following meanings:

“Appointment” means the time slot which you will be allocated following your Booking.

“Booking” means your booking of an Appointment for a Consultation with a Doctor, Practice Nurse or Health Practitioner and the provision of Services selected by you, as identified on the booking, to be provided by us.

“Booking Confirmation” means the email or text message which will be sent to you to confirm your Appointment

“Booking Fee” means the fee which is applicable to Deanbrook Travel in order to confirm your Appointment

“Cancellation” has the meaning set out in Clause 6

“Cancellation Fee” means 100% of the cost of the Consultation which will be payable if you cancel in accordance with Clause 6.5 

“the Company” means Deanbrook Practice Limited (registered in England and Wales under number 14568655), trading as Deanbrook Travel

“the Conditions” means the Standard Terms and Conditions as set out in this document

“Consultation” means any Appointment with a Doctor, Practice Nurse or Health Practitioner where Services will be provided

 “the Contract” has the meaning set out in Clause 2

“Deanbrook Travel” means a Trading name of Deanbrook Practice Limited, which provides testing and vaccination services in relation to international travel

“Doctor” means the General Practitioner carrying out the Service(s)

“the Fee” means the payment which will be payable for our Services

“Health Practitioner” means a professional who is licensed to carry out the Service(s), including but not limited to; history taking, physical examination, blood tests, vaccinations, general health advice and promotion

“Patient” means the person in receipt of our Services

“Payment terms” has the meaning as set out in Clause 5 

“Practice Nurse” or “Nurse” means the nurse carrying out the Service(s)

“Pre-Medical Registration Form” means the form which Patients will fill out with accurate and full details in order to register for Services with the Company

 “Premises” means the establishment in which the Company operates

“Prescribed Medicines” means medicine(s) which a Doctor may prescribe you, if in their professional opinion, they consider you will benefit from the medicine. This will be prescribed in accordance with applicable industry standards and guidelines

“the Service” or “ the Services” has the meaning as set out in Clause 3

“Website” means (https://www.deanbrookpractice.com/

“you” means the person who makes the Booking for the Services. This will either be the Patient or someone acting on behalf of the Patient. For the purposes of these conditions and any obligations placed upon you, the expression you shall mean both the person who makes the booking and the patient, if different.

2. BASIS OF THE AGREEMENT

2.1.   These are the Terms and Conditions upon which we will provide Services to you, as specified in Clause 3.  The making of a Booking amounts to an offer to engage us to provide the Services to You as set out in the Booking. Our Booking confirmation is our acceptance of your offer and a binding contract for the provision of services (as set out in the Booking Confirmation) shall be created subject to these conditions. These conditions (as may be amended from time to time) govern all services we provide to you.  We are under no obligation to accept a Booking.  Each Booking, subject to receipt of a Booking Confirmation, shall form a separate and distinct contract for the provision of Services identified in the Booking or Booking Confirmation (if different).

2.2.   You agree that by making a Booking, you are bound by these conditions. If you and the Patient are not the same person, you warrant and represent that you have the authority to make the booking on behalf of the Patient and to bind the Patient to these conditions.  

2.2.1.     If the Patient is under the age of 18 years old, and you are making the Booking on their behalf, you must be the parent or guardian of the Patient, and you agree to be bound by these conditions and shall be responsible for our fees.

2.3.   You will provide full and accurate details requested in the Pre-Medical Registration Form in relation to the Patient. This form must be completed prior to your first Consultation. It will either be available via our website or via email. If you do not provide us with a complete form, we will not be able to provide Services to you.

2.4.   Deanbrook Practice will provide Services to you in line with practice guidelines issued by the following professional regulatory bodies; General Medical Council (“GMC”) and Nursing and Midwifery Council (“NMC”). The Codes of Conduct to which we are bound can be found on the above regulatory bodies’ websites.

2.5.   Our Doctors are registered with the GMC and our Nurses are registered with the NMC and are on the appropriate specialist register for the services which they provide to you.

2.6.   Any patient attending a routine appointment who is under the age of 18 years old, is required to be accompanied by a parent or guardian.

3. SERVICES

3.1.   Subject to issuing a booking confirmation and subject to you providing the completed Pre-Medical Registration Form as set out in Clause 2.2 we will provide you with our Services as identified on the Booking Confirmation subject to these conditions. A full list of our current services can be found on our website at https://www.deanbrookpractice.com/services  (which may be updated from time to time).

3.2.   To make a Booking for a Consultation with us, this can be done either through our Website at https://www.deanbrookpractice.com/services, over the telephone on +44 7867768582 or by emailing us at healthcare@deanbrook.co.uk Please note that your Consultation will not be agreed until you receive Booking Confirmation.

3.3.   Services will be performed with reasonable care and skill, by qualified and registered Doctors and Nurses. We confirm that our Doctors will be registered with the General Medical Council, and will have adequate indemnity insurance. Our Nurses will be registered with the NMC and will have adequate indemnity insurance.

3.4.   The Services will be provided to you at your agreed Appointment, provided you have complied with Clause 2.2 above.

3.5.   We reserve the right to make changes to our Services, without your consent, to reflect changes in the relevant laws or regulatory requirements. We may also make changes to suit the needs of our business. If any substantial changes are going to be made to any booked services we will notify you in advance of these changes, and you will have a right to cancel such services prior to the scheduled appointment if the changes are unacceptable to you.

3.6.   If the performance of our Services is affected by an event which is outside of our control, we will let you know as soon as reasonably practicable and take appropriate steps to minimise the effect of any such delay however we may have to reschedule any appointment.

3.6.1. If required, as a result of the delay, you may arrange another Booking with us for your Appointment. We will not be liable for any effect caused by delays in you re-Booking your Consultation.

3.6.2.If there is a significant delay, you may contact us to cancel the appointment, for a refund for any Services which you paid for but have not received.

3.7.    We may suspend our Services as a result of the following circumstances:

a)     To resolve any technical problems which may arise or make technical changes;

b)     To update Service to reflect any regulatory or legal requirements;

c)     To make changes to the Services, in accordance with Clause 3.6 above.

4. LIMITATION OF LIABILITY

 4.1.   Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited by law. 

4.2.   In the event we are in breach of these Terms and Conditions or the provision of the services, we will not be liable for any loss or damage which is suffered which is not direct and foreseeable.

4.3.   You accept that it is your responsibility to provide us with accurate and up to date information about yourself and your medical history. We will not be held liable for any advice, treatment or prescriptions given as a result of incorrect or inaccurate information provided to us.

4.4.   If you are a consumer, nothing contained in these conditions affects your statutory rights as a consumer.

5. PAYMENT TERMS

5.1.   Fees for the consultation shall be posted on our Website and will be confirmed in the Booking Confirmation. We reserve the right to correct any errors in the fees which appear on the Website or Booking Confirmation and to charge the correct fee after advising you of the correct fee.

5.2.   subject to Clause 5.4, all payments for our Services are due on the day of your Consultation.

5.3.   In addition to the payment for your Consultation, you may also be required to make payments for the following Services, depending on your treatment: -

These may include (but are not limited to)

a)     Pathology tests

b)     Imaging

c)     Vaccinations

d)     Prescribed Medicine.

5.4.   You will be informed of any additional costs which will be incurred as referred to in Clause 5.2  above prior to proceeding with any further tests or treatment. Payment for these services will be taken on the day on which the Services are performed or on the day of the Consultation. You may be required to pay third parties for their services or goods provided by them (for example prescribed medicines from a pharmacy) these will be in addition and must be paid in accordance with the third party’s payment terms.

5.5.   If you are booking a Consultation with Deanbrook Travel, a non-refundable Booking Fee will be payable to confirm your Appointment. Payment details will be sent to your email address. Once payment is received, you will receive a Booking Confirmation.

5.6.   The following payment methods are accepted: -

a)     Cash

b)     Credit Card

c)     Debit Card

d)     Cheque

We do not accept charge cards such as American Express.

5.7.   If paying by Debit or with Credit card, this can be done either at the Premises, via BACS or via a secure payment link. Payment links will be processed by Stripe or Barclaycard.

6. CANCELLATION 

Your statutory right to cancel

6.1.   If you are a “consumer” (which you are if you are not instructing us for business purposes) and you book your appointment via our website  or telephone you have a statutory right to cancel your contract with us within 14 days of receipt of the Booking Confirmation unless (a) it is made face to face at our premises or (b) you waive your right to cancel.

6.2.   To exercise the statutory right to cancel, you must inform us of your decision to cancel the contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You should state your full name and the date and time of your appointment. You may use the model cancellation form, but it is not obligatory. You should send your cancellation notice to Deanbrook Practice Limited at the following address Candover Clinic, Aldermaston Road, Basingstoke RG24 9NA marked for the attention of Patient Bookings or by email to healthcare@deanbrook.co.uk.

6.3.   If you cancel this contract, we will reimburse to you all payments received from you within 14 days of cancellation. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

6.3.1.If you cancel the Contract within the 14-day cooling off period, after having made a request to commence the Services; you will be liable to pay for any medication, treatments or vaccinations which have already been provided to you and you shall not be entitled to a reimbursement.

6.4.    You may not cancel on or after the Appointment Date if you do you will still be obliged to pay our full fee for the services and you shall not be entitled to a reimbursement. 

 Your general right to cancel

6.5.   Subject to any rights you have to cancel as a consumer referred to in clauses 6.1 to 6.4, if you cancel or amend the date of your Booking up to 48 hours before the agreed Appointment, you will not be charged. If your Appointment is cancelled or you reschedule the appointment date within 48 hours of the Appointment, the Cancellation Fee will be payable.

6.6.   You accept that if you are 15 minutes late to your Appointment, your Appointment will be considered cancelled, and the Cancellation Fee will be payable. If you are less than 15 minutes late, you may still lose your Appointment, it will be at the sole discretion of the Doctor as to whether they can still accommodate your Appointment. If your Appointment can not be accommodated, the Cancellation Fee will still be payable.

6.7.   You will not be liable for any charges for your Appointment if we decline or cancel your Appointment for any reason set out in Clause 3.6 or if you cancel the appointment as a result of the circumstances set out in clauses 3.5 or 3.6.

7. TERM AND TERMINATION OF THE CONTRACT

7.1.   The contract for the provision of the Services will automatically terminate once the Services have been provided to you and full payment has been made by you for such services.  The Contract for the services may be terminated prior to completion of the Services in accordance with the following provisions of this clause 7.

7.2.   We reserve the right to terminate or suspend your ability to use the Services we provide at any time, if for any reason we cannot provide the Services or you are in breach of any of your obligations set out in these conditions.

7.3.   If your Contract is terminated with us, your right to use our Services will cease immediately.

7.4.   You have the right to terminate or cancel  the Contract before the end of the provision of the Services  if any of the following provisions apply by serving written notice on us  whereupon  the Contract will end immediately, and we will refund you fully for the Services which you have not been provided but may charge for any services provided to you up to the point of termination or cancellation and may  deduct from  any prepayment such charges.

7.4.1. We have informed you about upcoming changes to our Services or these terms in accordance with Clause 3.5 above which you do not agree to.

7.4.2.We have informed you about an inaccuracy in our pricing in the description of our Services, and you do not wish to proceed.

7.4.3.The Services are substantially delayed due to an event outside of our control in accordance with Clause 3.6.

7.4.4.We suspend our Services in accordance with Clause 3.7.

7.4.5.If you have a legal right to end the Contract due to our material breach of the Contract’s terms.

8. GENERAL

8.1  Validity

8.1.1. If any conditions within the Contract is found by any Court within the jurisdiction to be void or unenforceable but would be enforceable if the wording was deleted; then the Condition shall be enforceable subject to any necessary modifications being made to render it enforceable. The Validity and enforceability of other provisions shall not be affected. 

8.1.2. Notwithstanding Clause 8.1.1 above, the Contract shall continue in full force and effect subject to any modifications being made in accordance with Clause 8.1.1.

8.2.   Third party rights:  A person who is not a party to the Contract shall not have any rights under or in connection with it whether arising under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 

8.3.   Entire Agreement: This Contract is the entire agreement between the parties and supersedes and extinguishes any previous agreements, promises, assurances, undertakings, representations, and understandings between them, whether written or oral, relating to its subject matter.  

8.4.   Amendment: We reserve the right to amend the Contract and these Terms and Conditions at any time. Any substantial changes made to these Terms and Conditions shall be published on our website. By entering into a Contract with us, you agree that you have read and understood the Terms and Conditions.

9. LAW

9.1.   This Contract shall be governed by and construed in al respects in accordance with the laws of England and Wales. The jurisdiction for any legal proceedings in respect of the Contract shall be the English Courts.

10. CONTACT US 

10.1.   If you wish to contact us for any queries about these conditions, you can do via the following methods: -

a) By email: healthcare@deanbrook.co.uk

b) By telephone: +44 7867768582

c) By writing to us at: Deanbrook Practice Limited, Candover Clinic, Aldermaston Road, Basingstoke RG24 9NA

d) Through our Website: https://www.deanbrookpractice.com/contactus

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To Deanbrook Practice Limited

Candover Clinic, Aldermaston Road, Basingstoke RG24 9NA

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of travel medical advice and consultation,

Appointment Date:  __________

Appointment Time   __________

Name of consumer(s),            ___________________________

Address of consumer(s),        ___________________________

______________________________

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate